In this exclusive interview hosted by Ricoma, it is our distinct honor to feature Julian, an adept technician hailing from our authorized Australian distributor. He will be providing valuable insights into his professional journey with Ricoma, detailing his firsthand experiences with our comprehensive range of products and dedicated support services.

Talking to such a young boy did bring the novelty to us in this interview. Julian, a young technician, brings a unique perspective and his experience to our interview, where he shared his experiences and insights from working with Ricoma.

During the conversation, Julian expressed his appreciation for Ricoma's embroidery machines, as well as its excellent performance in technical support and customer service, and described how our service team is extremely efficient in helping distributors better meet market needs and solve customers’ problems.

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Talk Details

l Ricoma：What's your position at Blessington?

Julian：At Blessington I am a traine technician, I'm in training currently but I'm progressing.

l Ricoma：What Blessington does in Australia?

Julian：Blessington is sort of an all-in-one SEWING / EMBROIDERY dealership. And we sell lots and lots of different brands of machines topeople all over Australia.

l Ricoma：How's the progress of the training at Ricoma?

Julian：I found it great the whole team here has been very helpful. The technicians alongside of the translators have done a great job working together in training me.

l Ricoma：What's your comment on Ricoma's product?

Julian：I think Ricoma products have everything. Someone would need to have in terms of maybe starting their own serious business in terms of embroidering and designing their own custom t-shirts, hoodies, hats, and anything.

l Ricoma：Do you have any comments on Ricoma's service team?

Julian：Yes, although there's a bit of a language barrier.

It's been great in terms of helping me understand and just I've got everything I need to know.

l Ricoma：How does your company benefit from Ricoma tech support?

Julian：As a business partner of Ricoma, Ricoma has been great in guiding us into helping our customers and also any problems with the machines. The Ricoma service team has been great in getting those all solved.

l Ricoma：Do you have any suggestions about how we can provide even better all-around support to your company?

Julian：I would just say keep it up, keep going. Yeah, it's been it's good already.

It's been short but I'm sure it's been really helpful. Thank you.

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Gains from talk

In this interview, a vibrant young technician from a top distributor of embroidery and sewing machines in Australia demonstrates to us the powerful force of teamwork and professional growth.

Through the content shared by this technician in the conversation, it becomes evident that Ricoma not only enhances distributor growth with exceptional technical support but also provides tangible business advantages and market competitiveness to its partners.

Ricoma's rapid response in technical support not only a strong of guarantee equipment performance, but also ensures the continuity and high efficiency of customers' work, setting a benchmark in the industry.

In this collaboration, Ricoma's products are regarded as a solid foundation for conducting business, with its extensive product line and advanced technology allowing distributors to easily cater to a variety of market demands.

Even when faced with minor language challenges during collaboration, Ricoma's service team, with their professionalism and patience, ensures that knowledge is effectively conveyed, enabling technicians to deeply understand and key technical skills.

With each collaboration with customers and distributors, we prove through our actions that we are not just suppliers of quality products and technology but also reliable partners worthy of trust.

Looking ahead, we look forward to advancing in unison with our global customers and distributors, continuing to write new chapters of success. This collaboration is not just a testament to the combined wisdom and effort of all involved parties but also a sign of a future filled with opportunities and potential.

As we continue to working on the aspects of efficiency, precision and innovation, we believe that these efforts will not only drive the growth of our company but will also contribute to the progress of the entire industry.